Design is too important to be left just for designers, it needs to spread across the organization.
Is it money that motivates us?? Not really.
A showcase of studies of how monetary rewards motivate (and don’t).
3 Factors leading to better performance & personal satisfaction…
1. Autonomy-desire to be self directed (find PLAY & FUN in work)
2. Mastery-urge to get better at stuff (find challenge, a way to find mastery & contribution—because it’s FUN & ENGAGING)
3. Purpose-brings talent & makes coming to work better “when the profit motive gets unmoored from the purpose motive, bad things happen”
(These three factors following paying one enough to take the issue of money off the table so they can think about work)
Our experience shows that consumers can tell you they want bigger buttons, fewer features, or a better price. But these are relatively superficial needs. As we probe deeper, we find that consumers have a hard time articulating, or even envisioning, the kinds of products they won’t be able to do without over the next few years.
Robert Logan – Head of UI design, Thomson Consumer Electronics makes an argument for “experience research” in The Design Experience: The Role of Design and Designers in the Twenty-First Century(via jeanphony)
Service design is about arranging things so that people who need things are connected to other people and equipment that get things done - on an as- and when-needed basis.